thoughts & notes

January 20, 2017

The expertise of today may not be valuable tomorrow. The work that we do today would get impacted by the change we are experiencing in everything - the way we live, work and connect with each other. Technology has made its way deep into our lives. Everything that we do now has an element of technology and more precisely information technology. It appears like our lives are getting digitised - what we do; what we like; how we make decisions; how we take actions - almost everything for that matter. We are constantly leaving behind our footprints of our personal as well as professional lives in the form of data points. Now, imagine if this data that we are leaving be...

December 19, 2016

New is something that does not exist so far. It is to be created for it to be a reality in the future. We are talking about new business models that will exist in the future and be successful. The business model will be successful when it delivers value as perceived by the customers plus it makes profits and achieves all other outcomes the business targets. 

As Alexander Osterwalder & Yves Pigneur discuss in their book "Business Model Generation", the primary challenge in creating a new business model in an organisation is that there is nobody assigned to do this job. Although organisations spend lots of money in Research & Development, they are all for the product...

December 14, 2016

A few days ago my daughter and I went for shopping for her 16th birthday. We had bought what we wanted and then it was time for some food. So we went to a sushi restaurant. Great, it was all going well, and I was looking forward to ordering some favourite items. The waitress came and handed over a QR code printed on a piece of card. All I could read was a table number. She also handed over a sheet of paper with a few simple instructions and suggested we download an App. I was not happy with it. I wanted to order food, and here I was to download an App. Alright! My daughter and I navigated through it and did what it said and voila! In a jiffy, we were on the menu p...

October 26, 2016

Today’s innovation in business is highly peppered with technology, and it’s clear that emerging technology adoption is the way forward for businesses. That means that it’s time to reassess what our business partners want—not just for incremental change as in the past, but to bring about that significant change that we are experiencing all across. IT has a big challenge to fulfil in this time of change. But how?

"Focus on Understanding Your Business Partner in This Changed Environment"

What do they really value and what are they receiving? What are they unhappy about—are they aware of what “better” could look like for them? These are the questions BRMs should be aski...

September 19, 2016

What's there courage to do in our lives? We are not trying to be a hero or heroine. We want to be ordinary people. This is what most people think and do. I believed the same and then in many occasions I realised ‘no courage has a lot to do in our lives,' it is the cornerstone of our behaviour. 

The wish to be a free person comes from courage. It propels us towards trying something new. Lack of courage is what stops us from doing anything different. At the workplace, we will conform to all the norms just to be safe. 'Align' right, you keep hearing this — align to your boss; align to team objectives; align to the silo you belong to. We are taught to conform and align...

May 26, 2016

A few days ago I was in school attending a meeting “Principal’s Forum for high school”. I got a call from my daughter. It was a very unusual time to get a call from her. I picked up the phone, and she wanted to know if I was at home. I told her, I am not at home but school. Then I asked, what she wanted? She said she has forgotten her wallet at home and needed money for lunch. I said she should manage it from her friends, but she insisted; she needs the money. I pushed her again to manage the problem herself. But no she insisted - I give her the money as I am in school. OK, I told her to come to the conference room and get it from me. I knew she would find this so...

May 12, 2016

Have you ever wondered how a teacher, a coach, a facilitator or anyone else could bring out the best what people have to offer? I believe all we need to do is 'motivate' and even better ‘inspire’. Everything comes from inspiration, the seed of a 'future state' that is unknown, or from motivation to achieve something that is more tangible or known.

A few years ago I had been to a volunteering event. We got an opportunity to take a group of kids, 10-12 years olds from some challenging financial backgrounds. It was half a day long visit to Sungei Buloh Wetland Reserve in Singapore. We went there to see the diversity in flora and fauna that grow and live in a marshy la...

February 11, 2016

We all know listening is fundamental to communication. If we do not listen carefully, we miss the point. How important is this in an organisational change project? A change project is successful only when people are able to connect to the change at an individual level and finally when a critical mass adopts it. The change is visualised by the leadership team, and it percolates top down in an organisation. It is crucial that the vision is understood by all as it is intended to be and most importantly in their local context. But the reality of communication is the ‘telephone’ game.

If all do not understand the vision or purpose for change in the true sense, the proje...

February 3, 2016

We have seen projects and programs fail to deliver expected benefits. The ultimate goal of achieving business value from a change initiative is hugely minimised. Expensive resources invested in change initiatives do not yield an adequate return on investment. There are numerous statistics available that point to this age old issue.

The problem lies in our fundamental mistake to see 'products' as an outcome of a change project — usually an IT system, a new office location to be moved to, a new organisation structure or a new business process. These are nothing but products. The challenges of making the product delivered within time, cost and quality are so high in t...

November 1, 2015

We often talk about the lack of alignment between business and IT. The cost of which is huge. Business does not get services that meet their requirements fully. Business outcomes are impacted. IT efforts are not seen as strategic in nature. IT is seen as a service provider rather than a strategic partner in achieving business goals.

What causes this? At its core, it is due to lack of an absolute clarity of the fact — why users would need a particular service to support their business? This understanding can come only with an outside-in view taken across a long term to find patterns among noisy details. Solutions need to be guided by business fundamentals rather tha...

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